Fibres Marketplace is B2B e-commerce software specially designed for sellers of fiber materials. It is intended to be used as a complementary sales tool for companies that want to integrate a digital sales strategy. You invite your customers to access your own branded platform with a unique username and password. Fibres Marketplace is not a buyer or reseller; our software is intended to facilitate sales transactions.

Our team will work with you to assess your company’s specific needs and concerns. We provide training for your staff from the initial setup to sending out your first offers. Our software includes built-in help documentation, and we even provide a “quick start” guide and a short intro video to send to your customers when introducing them to your new custom sales platform. We are always available to answer your questions throughout the process of implementing and using our powerful technology.

No. Technical and customer support is included in our pricing. Customers can contact Fibres Marketplace 24/7 free of charge.

No. Fibres Marketplace is B2B e-commerce software that allows direct access between producers and customers. It is an offer to order confirmation system. All invoices and payments are handled by the producer/supplier after confirmation of orders on the platform.

We offer our platform on a “pay-per-transaction” basis. That’s right. No fee unless you sell material using our technology. We only charge less than one percent on the volume transacted, billed on a monthly basis. That’s it. No minimum monthly service fees or other hidden charges. To add more certainty to your monthly expense, our commission rate is capped to not exceed a certain amount per metric ton sold. The fee is paid by the seller using our platform, not the buyers invited to transact business via the platform. Contact us for more information on pricing and to schedule a free demonstration.

It is difficult to assess your ERP integration needs without knowing your company’s system requirements. Please contact Fibres Marketplace to discuss your ERP integration questions and associated costs.

Our platform can be easily integrated into your existing website or by creating a separate domain name to house the platform. The idea is that your customers will know they are interacting with your company and not a third-party agent. In addition, we have a strategic partnership with a group of qualified ERP integration specialists to assist with all backend integration issues (separate costs apply). Fibres Marketplace also offers dedicated support and training for sales personnel on best practices and sales techniques to maximize the impact Fibres Marketplace will have on your sales efforts.

Yes. Fibres Marketplace offers a real-time time zone converter that allows users to make offers and bids from different time zones. This reduces the chances of miscalculation of offer/bid start and end times by the user.

Yes. Fibres Marketplace allows users to set language preferences for the platform interface via the settings tab. This will change the interface and emails generated from the platform to the preferred language. Live email and technical support is only offered in English.

Yes. Fibres Marketplace representatives are available to answer technical questions 24 hours a day, seven days a week. You can present your questions via a customer support email address, instant messaging, or by calling. Questions related to product specifications or delivery should be directed to your commercial representatives for proper response.

Yes. Our software allows quick access to bid and order history. Users can easily identify if they have the leading bid in an auction or if their winning bid has been confirmed. Users can also choose to be notified of new offers and the status of bids via SMS messages on their mobile phone.

Yes! Please contact us and we’ll be happy to answer all of your questions.

Yes. Fibres Marketplace can minimize certain costs in your sales chain such as warehousing costs, sales personnel costs, office administration costs, fixed overhead costs, financing costs, and many more. Contact Fibres Marketplace to learn more about how our technology can provide greater cost savings and increased sales margins.

Yes. Fibres Marketplace can provide custom features and functionalities to fit your company’s needs. For example, you may wish to add invoice and delivery tracking services. Separate development costs for additional features and functionalities may be applicable. Contact Fibres Marketplace to discuss questions about custom development and associated costs.

Yes. Fibres Marketplace offers both standard and mobile website access. It automatically detects if you are accessing the platform via a desktop or mobile device and adjusts the interface to fit the device.

Yes. You can set regional preferences such as time zone, currency, and units of measurement. The platform is built with features to facilitate sales between different global regions.

Yes. Fibres Marketplace is designed to be compatible with existing CRM systems. In fact, our platform works best when it is synced with your back-end systems, making the process of offering and confirming sales faster and easier. Please contact Fibres Marketplace to learn more about integration possibilities with your CRM system.

Yes. Fibres Marketplace was designed and built to integrate with leading ERP systems such as SAP, Microsoft Dynamics, Oracle, and others. While we do not provide actual integration services, we have a strategic partnership with ERP integration specialists to assist with integration issues. Costs for integration services are separate from those of Fibres Marketplace. Please contact us to learn more about ERP integration possibilities.

Yes. Fibres Marketplace can be hosted on our secure external servers OR on your own company servers. Our servers use encryption protocols to ensure maximum protection against unauthorized data breaches.

Yes. Fibres Marketplace is designed to complement your sales efforts. The platform will be customized to match your company’s branding, including placement of logos and color schemes. You can even use your own company domain name! The idea here is to ensure that your customers know they are dealing with your company when buying material and not a third-party sales agent. Please contact Fibres Marketplace to learn more about company branding possibilities.